different standards of the legal profession

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A COMPARISON BETWEEN

PRACTICE MANAGEMENT STANDARDS (PMS)

THE LEGAL AID FRANCHISE SPECIFICATION (LAF)

ISO 9001

REQUIREMENT	PMS	LAF	ISO 9001
MANAGEMENT STRUCTURE	A1	3.44, 3.47	4.1, 4.2
....Franchise Representative	.	3.3	.
SERVICES & FORWARD PLANNING	B	3.33, 3.38	.
....Independent Advice	.	3.24	.
FINANCIAL MANAGEMENT	C	3.85	.
MANAGING PEOPLE	D	.	.
....Job Descriptions	D1	3.97	4.1, 4.2
....Recruitment	D2	3.98	.
....Induction	D3	3.99	.
....Appraisal	D4	3.100	.
....Training	D5	3.9, 3.101	4.2, 4.18
....Supervision	D7		.
....Equal Opportunities	D8	3.29
OFFICE ADMINISTRATION	E	.	.
....Administrative Responsibilities	E1	3.45
....Office Manual	E2	3.120
....Legal Reference Material	E3	3.123	4.2, 4.11
CASE MANAGEMENT	F
....Maintain an Index of Matters	F1a		4.8
....Identification of all Open & Closed LA Cases		3.62(a)
....Conflict of Interests Check	F1b	3.62(c)
....Monitoring of Number & Type of Matters	F1c	3.52
....Diary Back Up System	F1d	3.62(d)
....Undertakings Monitored	F1e	3.62(e)
....Identification of All Matters	F2	3.62(f)	4.2
....Client Care	F3	3.111
....Taking Instructions	F4	3.70	4.2, 4.3
....Progress of the Matter	F5	3.76	4.2, 4.4
....Identification & Tracing of Case - Related Documents	F6	3.62(b)	4.2, 4.5
....At the End of the Case	F7	3.79
USING THE SERVICES OF OTHERS	F8	3.81	4.2, 4.6
FILE MANAGEMENT	F9	3.62(g)	4.2
FILE REVIEWS	F10	3.49, 3.50	4.2, 4.9
COMPLAINTS	F11	3.112	4.2, 4.13
CONTROL OF CLIENTS DOCUMENTS			4.2, 4.7
VERIFICATION			4.2, 4.10
MONITORING OF VERIFICATION			4.2, 4.12
REMEDIAL ACTION			4.2, 4.14
STORAGE OF FILES, ETC			4.2, 4.15
CONTROL OF RECORDS			4.2, 4.16
INTERNAL QUALITY AUDITS			4.2, 4.17
AFTER CARE			4.2, 4.19
STATISTICS			4.2, 4.20

Note: The Legal Aid Franchise Specification is more detailed than Practice Management Standards, therefore it should be the preferred option to embrace both specifications.